/* ============ 排查与答疑 页面专属样式 ============ */
.page-faq {
  --faq-amber-soft: rgba(245, 165, 36, 0.1);
  --faq-cyan-soft: rgba(34, 211, 238, 0.09);
  --faq-line: rgba(28, 110, 126, 0.42);
  color: var(--text);
}

.page-faq .crumbs {
  margin-bottom: clamp(14px, 2.4vw, 24px);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding-top: clamp(6px, 1.6vw, 18px);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: 68px;
  height: 1px;
  background: linear-gradient(90deg, var(--cyan), transparent);
}

.page-faq .faq-hero__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(22px, 3.2vw, 36px);
}

.page-faq h1 {
  margin: 10px 0 16px;
  max-width: 22ch;
  font-size: clamp(1.72rem, 5vw, 3.05rem);
  line-height: 1.22;
  letter-spacing: 0.05em;
  color: var(--bright);
}

.page-faq .faq-lede {
  margin: 0;
  max-width: 58ch;
  font-size: clamp(0.95rem, 1.5vw, 1.04rem);
  line-height: 1.85;
  color: var(--text);
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: clamp(20px, 3vw, 28px);
}

.page-faq .faq-hero__fig {
  position: relative;
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--faq-line);
  border-radius: 16px;
  background: linear-gradient(155deg, var(--panel-deep), var(--violet-deep) 62%, var(--panel));
  box-shadow: 0 0 0 1px rgba(34, 211, 238, 0.07), 0 26px 60px -34px rgba(0, 0, 0, 0.92);
}

.page-faq .faq-hero__fig::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background: repeating-linear-gradient(to bottom, rgba(28, 110, 126, 0.18) 0 1px, transparent 1px 7px);
  mix-blend-mode: screen;
}

.page-faq .faq-hero__fig img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

/* 三步节奏条 */
.page-faq .faq-stepsbar {
  display: grid;
  grid-template-columns: 1fr;
  gap: 10px;
  margin: clamp(26px, 3.6vw, 42px) 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-stepsbar li {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  border: 1px solid rgba(34, 211, 238, 0.2);
  border-left: 3px solid var(--cyan);
  border-radius: 10px;
  background: linear-gradient(90deg, rgba(34, 211, 238, 0.11), rgba(168, 85, 247, 0.05));
  font-size: 0.94rem;
  line-height: 1.6;
}

.page-faq .faq-stepsbar .mono {
  color: var(--bright);
  font-size: 0.82rem;
  letter-spacing: 0.16em;
}

/* ---------- 通用小标题组 ---------- */
.page-faq .sec-head__title {
  margin: 10px 0 12px;
  font-size: clamp(1.4rem, 3vw, 2.05rem);
  line-height: 1.32;
  letter-spacing: 0.05em;
  color: var(--bright);
}

.page-faq .sec-head__desc {
  max-width: 66ch;
  margin: 0;
  font-size: 0.98rem;
  line-height: 1.8;
  color: var(--text);
}

/* ---------- 分支判断 ---------- */
.page-faq .faq-branch__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
  margin-top: clamp(22px, 3vw, 34px);
}

.page-faq .faq-branch__card {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 22px 20px;
  border: 1px solid var(--faq-line);
  border-radius: 14px;
  background: linear-gradient(165deg, rgba(18, 41, 74, 0.92), rgba(11, 27, 51, 0.94));
  transition: border-color 0.22s ease, transform 0.22s ease;
}

.page-faq .faq-branch__card:hover {
  border-color: rgba(168, 85, 247, 0.55);
  transform: translateY(-3px);
}

.page-faq .faq-branch__card:nth-child(1) {
  border-top: 2px solid rgba(34, 211, 238, 0.6);
}

.page-faq .faq-branch__card:nth-child(2) {
  border-top: 2px solid rgba(245, 165, 36, 0.65);
}

.page-faq .faq-branch__card:nth-child(3) {
  border-top: 2px solid rgba(168, 85, 247, 0.6);
}

.page-faq .faq-branch__code {
  font-size: 0.74rem;
  letter-spacing: 0.18em;
  color: var(--cyan);
}

.page-faq .faq-branch__card h3 {
  margin: 0;
  font-size: 1.06rem;
  line-height: 1.5;
  letter-spacing: 0.03em;
  color: var(--bright);
}

.page-faq .faq-branch__card p {
  margin: 0;
  font-size: 0.93rem;
  line-height: 1.78;
  color: var(--text);
}

.page-faq .faq-branch__go {
  align-self: flex-start;
  margin-top: auto;
  padding-bottom: 3px;
  font-size: 0.92rem;
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid rgba(34, 211, 238, 0.4);
  transition: color 0.2s ease, border-color 0.2s ease;
}

.page-faq .faq-branch__go:hover {
  color: var(--bright);
  border-color: var(--bright);
}

/* ---------- 排查路径（大屏端 / 视讯大厅） ---------- */
.page-faq .faq-lane {
  position: relative;
  margin-top: clamp(52px, 7.5vw, 96px);
  padding: clamp(22px, 3.4vw, 38px);
  border: 1px solid var(--faq-line);
  border-radius: 18px;
  overflow: hidden;
}

.page-faq .faq-lane--amber {
  border-color: rgba(245, 165, 36, 0.3);
  background: linear-gradient(172deg, rgba(245, 165, 36, 0.09), rgba(10, 23, 48, 0.92) 58%);
}

.page-faq .faq-lane--cyan {
  border-color: rgba(34, 211, 238, 0.28);
  background: linear-gradient(172deg, rgba(34, 211, 238, 0.09), rgba(10, 23, 48, 0.92) 58%);
}

.page-faq .faq-lane::after {
  content: "";
  position: absolute;
  top: 0;
  right: 0;
  width: 140px;
  height: 140px;
  pointer-events: none;
  background: radial-gradient(circle at top right, rgba(168, 85, 247, 0.16), transparent 68%);
}

.page-faq .faq-lane__head h2 {
  margin: 14px 0 10px;
  max-width: 28ch;
  font-size: clamp(1.3rem, 2.7vw, 1.95rem);
  line-height: 1.34;
  letter-spacing: 0.05em;
  color: var(--bright);
}

.page-faq .faq-lane__head p {
  margin: 0;
  max-width: 66ch;
  font-size: 0.96rem;
  line-height: 1.8;
  color: var(--text);
}

.page-faq .faq-tag-cyan {
  color: var(--cyan);
  border-color: rgba(34, 211, 238, 0.45);
}

.page-faq .faq-steps {
  display: grid;
  gap: 14px;
  margin: clamp(20px, 3vw, 30px) 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-step {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 14px;
  padding: 18px 18px;
  border: 1px solid var(--faq-line);
  border-radius: 12px;
  background: rgba(11, 27, 51, 0.6);
}

.page-faq .faq-lane--amber .faq-step {
  border-left: 3px solid rgba(245, 165, 36, 0.75);
}

.page-faq .faq-lane--cyan .faq-step {
  border-left: 3px solid rgba(34, 211, 238, 0.75);
}

.page-faq .faq-step__num {
  padding-top: 2px;
  font-size: 0.95rem;
  letter-spacing: 0.14em;
  color: var(--amber);
}

.page-faq .faq-lane--cyan .faq-step__num {
  color: var(--cyan);
}

.page-faq .faq-step__title {
  margin: 0 0 12px;
  font-size: 1.04rem;
  line-height: 1.5;
  letter-spacing: 0.03em;
  color: var(--bright);
}

.page-faq .faq-step__pair {
  display: grid;
  grid-template-columns: 1fr;
  gap: 12px;
}

.page-faq .faq-step__pair p {
  margin: 0;
  font-size: 0.93rem;
  line-height: 1.78;
}

.page-faq .faq-step__sign {
  padding-left: 12px;
  border-left: 2px dashed rgba(201, 214, 228, 0.26);
  color: var(--text);
}

.page-faq .faq-step__act {
  padding-left: 12px;
  color: var(--bright);
  border-left: 2px solid var(--scan);
}

.page-faq .faq-lane--amber .faq-step__act {
  border-left-color: rgba(245, 165, 36, 0.8);
  background: var(--faq-amber-soft);
  border-radius: 0 8px 8px 0;
  padding-top: 6px;
  padding-bottom: 6px;
}

.page-faq .faq-lane--cyan .faq-step__act {
  border-left-color: rgba(34, 211, 238, 0.8);
  background: var(--faq-cyan-soft);
  border-radius: 0 8px 8px 0;
  padding-top: 6px;
  padding-bottom: 6px;
}

.page-faq .faq-label {
  display: block;
  margin-bottom: 4px;
  font-family: var(--font-mono);
  font-size: 0.7rem;
  letter-spacing: 0.16em;
  color: rgba(201, 214, 228, 0.62);
}

.page-faq .faq-lane--amber .faq-label {
  color: rgba(245, 165, 36, 0.88);
}

.page-faq .faq-lane--cyan .faq-label {
  color: rgba(34, 211, 238, 0.88);
}

.page-faq .faq-lane__fig {
  margin: clamp(20px, 3vw, 28px) 0 0;
  overflow: hidden;
  border: 1px solid var(--faq-line);
  border-radius: 12px;
  background: linear-gradient(160deg, var(--panel-deep), var(--panel));
}

.page-faq .faq-lane__fig img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-verdict {
  margin-top: clamp(20px, 3vw, 28px);
  padding: 18px 20px;
  font-size: 0.95rem;
  line-height: 1.8;
  color: var(--bright);
  border: 1px solid rgba(245, 165, 36, 0.55);
  border-radius: 12px;
  background: var(--faq-amber-soft);
}

.page-faq .faq-verdict--cyan {
  border-color: rgba(34, 211, 238, 0.45);
  background: var(--faq-cyan-soft);
}

.page-faq .faq-verdict a {
  color: var(--cyan);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-verdict a:hover {
  color: var(--bright);
}

/* ---------- 账号权限自查 ---------- */
.page-faq .faq-check__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
  margin-top: clamp(22px, 3vw, 34px);
}

.page-faq .faq-check__item {
  padding: 22px 20px;
  border: 1px solid rgba(168, 85, 247, 0.28);
  border-radius: 14px;
  background: linear-gradient(180deg, rgba(27, 18, 54, 0.86), rgba(11, 27, 51, 0.9));
}

.page-faq .faq-check__code {
  display: inline-block;
  margin-bottom: 10px;
  font-size: 0.74rem;
  letter-spacing: 0.16em;
  color: var(--purple);
}

.page-faq .faq-check__item h3 {
  margin: 0 0 10px;
  font-size: 1.04rem;
  line-height: 1.5;
  letter-spacing: 0.03em;
  color: var(--bright);
}

.page-faq .faq-check__item p {
  margin: 0 0 12px;
  font-size: 0.93rem;
  line-height: 1.78;
  color: var(--text);
}

.page-faq .faq-check__fix {
  margin: 0;
  padding-top: 12px;
  border-top: 1px dashed rgba(201, 214, 228, 0.2);
  color: var(--bright) !important;
}

/* ---------- 联系客服 ---------- */
.page-faq .faq-escalate__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 20px;
  margin-top: clamp(22px, 3vw, 34px);
}

.page-faq .faq-cases {
  display: grid;
  gap: 12px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-cases li {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 15px 16px;
  border: 1px solid var(--faq-line);
  border-radius: 10px;
  background: rgba(18, 41, 74, 0.62);
}

.page-faq .faq-cases .mono {
  padding-top: 3px;
  font-size: 0.8rem;
  letter-spacing: 0.14em;
  color: var(--amber);
}

.page-faq .faq-cases p {
  margin: 0;
  font-size: 0.94rem;
  line-height: 1.78;
  color: var(--text);
}

.page-faq .faq-need {
  padding: 22px 20px;
  border: 1px dashed rgba(34, 211, 238, 0.42);
  border-radius: 14px;
  background: var(--faq-cyan-soft);
}

.page-faq .faq-need h3 {
  margin: 0;
  font-size: 1.04rem;
  letter-spacing: 0.03em;
  color: var(--bright);
}

.page-faq .faq-need ul {
  display: grid;
  gap: 10px;
  margin: 14px 0 20px;
  padding: 0;
  list-style: none;
}

.page-faq .faq-need li {
  position: relative;
  padding-left: 18px;
  font-size: 0.92rem;
  line-height: 1.72;
  color: var(--text);
}

.page-faq .faq-need li::before {
  content: "";
  position: absolute;
  top: 0.62em;
  left: 0;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--cyan);
}

.page-faq .faq-escalate__note {
  margin: clamp(20px, 3vw, 28px) 0 0;
  padding-top: 18px;
  border-top: 1px solid rgba(28, 110, 126, 0.4);
  font-size: 0.94rem;
  line-height: 1.8;
  color: var(--text);
}

.page-faq .faq-escalate__note a {
  color: var(--cyan);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-escalate__note a:hover {
  color: var(--bright);
}

/* ---------- 响应式 ---------- */
@media (min-width: 720px) {
  .page-faq .faq-stepsbar {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 14px;
  }

  .page-faq .faq-step__pair {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 18px;
  }
}

@media (min-width: 860px) {
  .page-faq .faq-branch__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
  }

  .page-faq .faq-check__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
  }

  .page-faq .faq-check__item:nth-child(2) {
    transform: translateY(16px);
  }
}

@media (min-width: 900px) {
  .page-faq .faq-escalate__grid {
    grid-template-columns: minmax(0, 1.08fr) minmax(0, 0.92fr);
    gap: 24px;
    align-items: start;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 6fr) minmax(0, 5fr);
    align-items: end;
  }

  .page-faq .faq-hero__fig {
    margin-bottom: 4px;
  }
}